Or, they want to have a higher quality but they just don't get enough good people in their area or in offsite locations, who knows, good specialists are rare these days.This operating system version is no longer supported by Apple please see for possible steps to upgrade to macOS 10.14 (Mojave).Īpple released Sierra September 20, 2016. If my incident is not a single case (I mean, people make mistakes, 1st, 2nd and 3rd level support might be under water currently) I think this tells us something about their procedures and/or the level of quality they invest in. If they were keen on high quality, they would have tried to reproduce the bug I reported at least in their newest version (v14).

If they were client-centric, they would have tried to reproduce the bug I reported, with my version. Instead of being happy that I provided a test case (a bug report), I got the hint that there is a newer patch of v13 and I should try if the bug still persists in this version.Īpart from a newer Windows 10 release, this newer version contains bug fixes for Mac only (according their release notes) but I am on Windows. Granted, I encountered this bug in 13.1.3, so not the latest v13 and also not the latest major version, which is currently v14. Now, I have recently reported a bug with deleting keywords, then sync then load xmp again. Every person responsible to define test cases normally would be happy if someone could tell him a test case which fails. Testing relies on the suite of test cases they run either manually or automtized.

Testing software is not easy, besides developers writing unit tests, and hopefully developing with a four eyes principle, quality also depends on the testing team finding bugs (note, testing can only find bugs, not prevent bugs, quality starts earlier in the development process). And I think this is partly due to the bugdet they are willing to invest in quality, or the level of quality they want to achieve.

I also tend to agree with CSP about the bugs and problems the software has. Which is usually the case only with the latest, to be released next version. They will come up with an official statement when all the testing is done I think Markus is right with his statement

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